Name: Virtual Assistance &amp; Customer Support Mastery
SKU: 15993
Availability: InStock

Ideal for aspiring executive assistants, customer support specialists, project coordinators, and tech-enabled virtual assistants, this program provides practical skills, ready-to-use templates, and real-world workflows to help you perform with confidence and precision in professional remote environments.

Through hands-on training, you will develop advanced proficiency in the core tools used by leading remote teams: Notion, Slack, Microsoft Teams, Zendesk, Jira, GoHighLevel, Zapier, Make.com, Asana, Trello, and more. You will learn to manage complex projects, deliver exceptional customer support, automate workflows, build marketing systems, and create professional client deliverables.

By the end of this course, you’ll be able to confidently apply for (and succeed in) remote roles such as:

Executive Virtual Assistant
Customer Support Specialist
Project Coordinator / OBM
Tech-Savvy VA for coaches & agencies
GoHighLevel VA / Marketing Assistant

Module 1:	Professional Communication & Collaboration; – Mastering Slack (channels, threads, huddles, integrations, bots) – Mastering Microsoft Teams (channels, meetings, file sharing, approvals) – Professional email etiquette + writing templates (Gmail & Outlook) – Calendar management across multiple time zones (Google Calendar + Calendly) – Running effective Zoom/Teams client meetings.
Module 2:	Workspace & Knowledge Management; – Building advanced Notion workspaces (dashboards, linked databases, relations, rollups) – Creating client portals, SOP libraries, and project hubs in Notion – ClickUp basics (optional alternative to Notion for some clients) – Google Workspace mastery (Drive, Docs, Sheets, Forms)
Module 3:	Task Automation & Workflow Efficiency; – Zapier (Zaps, multi-step Zaps, paths, filters) – Make.com (advanced scenarios, error handling, iterators) – Automating calendar invites, reminders, follow-ups, and data entry
Module 4:	Project Management & Client Delivery; – Jira basics (for clients in software/tech) – Trello & Asana mastery (for most online businesses) – Creating client reports, trackers, and weekly updates – Writing crystal-clear SOPs and video SOPs (Loom)
Module 5:	Customer Support & Helpdesk Mastery; – Zendesk (tickets, macros, triggers, SLA management) – Gorgias (for e-commerce brands) – Intercom basics – Live chat support best practices – Turning angry customers into raving fans
Module 6:	All-in-One Marketing & Sales Platform; – GoHighLevel full training: – Building funnels & websites – CRM & pipeline management – Email + SMS marketing campaigns – Appointment booking & calendars – Workflows & automation – Managing client sub-accounts – White-label dashboard setup
Module 7:	Bonus Tools & Skills; – Loom for async video communication – LastPass / 1Password (secure password sharing) – Grammarly Business – Canva for quick graphics – Dubsado or HoneyBook basics (client onboarding & contracts) – Time tracking & invoicing (Toggl Track, Harvest)
Module 8:	Getting Hired by Top Employers; – Build a professional CV/resume specifically for Tech Virtual Assistant and Customer Support roles. – Optimize your LinkedIn and freelance profiles (Upwork/Fiverr) to attract quality clients and recruiters – Position yourself as a specialist – Find the best job sources: remote company boards, VA agencies, and hidden high-quality listings – Proven application and outreach templates (warm + cold) that get responses – Ace remote interviews and turn offers into long-term contracts

Virtual Assistance & Customer Support Mastery

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